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The purpose of this position is to coordinate the Meat Department plans and management responsibilities to promote sales and achieve profit margins, in addition to providing a positive environment for our customers and associates.
Assists customers during their shopping experience
- Greet, Offer, & Thank all customers
- Prompt response to customer concerns
- Ability to perform duties of meat cutters & clerks
- Recording and reporting customer requests
- Ability to show customers where products are located
Functional Requirement:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 75 lbs., equipment operation (intercom, telephone, scanner, register, scale)
- Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math
Maintaining a neat and organized store appearance
- Ensures floors are clear of debris at all times
- Cleaning shelves, cases, and racking according to cleaning schedule
- Compacts cardboard, stacks pallets, stores and organizes overstock
- Maintains the eye-appeal of the department
- Breaking down loads and dating product
Functional Requirement:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 75 lbs., equipment operation (cardboard baler, garbage compactor, box cutter, pallet jack, shopping cart, ladder, knives, wrappers, scales)
- May occasionally be exposed to temperatures of approximately -20F - 35F while handling products in freezers, coolers and display cases. Most of the work is performed in a temperature-controlled store environment.
- Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math
Daily supervision of store policies and procedures
- Develop effective daily/weekly work plans
- Adherence to Hornbacher’s Food Safety Practices
- Utilize sales projections, budgeted labor goals, & previous operating results to optimize store performance
- Providing performance reviews to meat department associates
- Providing training and development opportunities for store associates
- Calling in maintenance requests for meat department issues
- Manage the department receiving, invoices, pricing, and inventory to ensure proper product control and that gross profit goals are met
- Supervising, ordering, scheduling, and being responsible for the overall condition of the department
Functional Requirements:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 75 lbs., equipment operation (pallet jack, box cutter, shopping cart, ladder, computer, phone, intercom, Telzon, cardboard baler, garbage compactor, knives, wrappers, scales)
- May occasionally be exposed to temperatures of approximately -20F - 35F while handling products in freezers, coolers and display cases. Most of the work is performed in a temperature-controlled store environment.
Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math, analyzing and planning, basic business acumen, and attention to detail
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As an employee of Coborn's, Inc., the Catering Coordinator will assist the department manager with ensuring the successful operation of the department. This individual is responsible for directing staff involved in the catering operations, preparing food product, garnishments, and decorations for events as needed, performing set-up and clean-up of event area, and loading, transporting, and unloading catering product, decorations, and other supplies for events. Additional duties include completing all necessary paperwork, and ensuring compliance to company's sanitation, food safety, and security programs.
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JOB RESPONSIBILITIES AND ACCOUNTABILITIES:
Assists customers during their shopping experience
- Greet, Offer, & Thank all customers
- Process customer orders properly (quantity, quality and price)
- Answer customer questions
- Provide product sampling and suggestive selling
- Bring customers to the location of product
- Assist with product substitutions
- Perform price checks
Functional Requirement:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 75 lbs., equipment operation (intercom, telephone, scanner, register, scale)
- Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math
Maintaining a neat and organized store appearance
- Ensures floors are clear of debris at all times
- Cleaning equipment, shelves, cases, and racking according to cleaning schedule
- Compacts cardboard, stacks pallets, stores and organizes overstock
- Checks prices and verifies sign and product price
- Maintains the eye-appeal of the department
- Breaking down loads and dating product
- Break down of department; cleans ovens and fryer, washes/changes salad bowls
Functional Requirement:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 75 lbs., equipment operation (cardboard baler, garbage compactor, box cutter, pallet jack, shopping cart, ladder, knives, wrappers, scales), exposure to hot surfaces and oils
- May occasionally be exposed to temperatures of approximately -20F - 35F while handling products in freezers, coolers and display cases. Most of the work is performed in a temperature-controlled store environment.
- Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math
Maintaining proper inventory levels on the sales floor
- Ensures correct placement of product
- Rotates and discards product following Hornbacher’s policy
- Handles product carefully to avoid damage
- Follows safe food handling and preparation processes
- Builds and maintains product displays
- Maintains proper records as assigned by the Supervisor
- Properly shaves and slices meats and cheeses
- Ensure proper assembly and recipes for salads, sandwiches, party trays, chicken, etc.
Functional Requirement:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 75 lbs., equipment operation (pallet jack, box cutter, Telzon, shopping cart, step ladder, knives, automatic wrapper, scales, labeling machine, tongs, steamer, slicer, broaster, chicken fryer, chicken hot case), exposure to hot surfaces and oils
- May occasionally be exposed to temperatures of approximately -20F - 35F while handling products in freezers, coolers and display cases. Most of the work is performed in a temperature-controlled store environment.
- Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math
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The purpose of this position is to assist and learn the Meat Department plans and management responsibilities to promote sales and achieve profit margins, in addition to providing a positive environment for our customers and associates.
Assists customers during their shopping experience
- Greet, Offer, & Thank all customers
- Prompt response to customer concerns
- Ability to perform duties of meat cutters & clerks
- Recording and reporting customer requests
- Ability to show customers where products are located
Functional Requirement:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 75 lbs., equipment operation (intercom, telephone, scanner, register, scale)
- Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math
Maintaining a neat and organized store appearance
- Ensures floors are clear of debris at all times
- Cleaning shelves, cases, and racking according to cleaning schedule
- Compacts cardboard, stacks pallets, stores and organizes overstock
- Maintains the eye-appeal of the department
- Breaking down loads and dating product
Functional Requirement:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 75 lbs., equipment operation (cardboard baler, garbage compactor, box cutter, pallet jack, shopping cart, ladder, knives, wrappers, scales)
- May occasionally be exposed to temperatures of approximately -20F - 35F while handling products in freezers, coolers and display cases. Most of the work is performed in a temperature-controlled store environment.
- Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math
Daily supervision of store policies and procedures
- Develop effective daily/weekly work plans
- Adherence to Hornbacher’s Food Safety Practices
- Utilize sales projections, budgeted labor goals, & previous operating results to optimize store performance
- Providing performance reviews to meat department associates
- Providing training and development opportunities for store associates
- Calling in maintenance requests for meat department issues
- Manage the department receiving, invoices, pricing, and inventory to ensure proper product control and that gross profit goals are met
- Supervising, ordering, scheduling, and being responsible for the overall condition of the department
Functional Requirements:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 75 lbs., equipment operation (pallet jack, box cutter, shopping cart, ladder, computer, phone, intercom, Telzon, cardboard baler, garbage compactor, knives, wrappers, scales)
- May occasionally be exposed to temperatures of approximately -20F - 35F while handling products in freezers, coolers and display cases. Most of the work is performed in a temperature-controlled store environment.
- Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math, analyzing and planning, basic business acumen, and attention to detail
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A day in the life of the Cashier may include any combination of the below duties (and more!):
- Maintain a “Say Yes to the Guest” attitude by providing remarkable guest service.
- Operate a cash register in an accurate and efficient manner. Collect money, checks, electronic payments, and coupons from the guest and make correct change and assure the security of the cash drawer at all times.
- Scan or ring items accurately and efficiently. Identify and key in department numbers, produce items, UPC numbers, look up numbers, weights, and other items that are unable to scan.
- Assist guests with locating merchandise and answering questions and/or concerns.
- Assist with bagging guest merchandise in a careful manner as necessary.
- Stock and/or face merchandise on store shelves as needed.
- Follow all applicable federal, state and local applicable laws, rules and restrictions.
Perform other duties within the Front-End department or other areas as assigned.
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JOB RESPONSIBILITIES AND ACCOUNTABILITIES:
Assists customers during their shopping experience
- Ensures lines are moving quickly and efficiently
- Greet, Offer, & Thank all customers
- Prompt response to customer concerns
- Ability to perform duties of cashiers, baggers, courtesy counter employees & Service Supervisors as needed
- Recording and reporting customer requests
- Ability to show customers where products are located
Maintaining a neat and organized store appearance
- Keeping front-end supplies stocked and organized
- Cleaning spills and debris quickly and safely
- Ensuring a safe and clean shopping environment during inclement weather
- Maintaining a clutter-free environment throughout the store
- Assigning cleaning and facing opportunities to baggers and cashiers during down times
Daily supervision of store policies and procedures
- Develop effective daily/weekly work plans
- Adherence to Hornbacher’s Food Safety Practices
- Utilize sales projections, budgeted labor goals, & previous operating results to optimize store performance
- Providing performance reviews to front-end associates
- Providing training and development opportunities for store associates
- Calling in maintenance requests for store issues
- Oversee store operations in the absence of the Store Director/Assistant Store Director
Hiring, recruiting, & training of associates
- Interviewing and hiring of applicants
- Recommending current associates for advancement opportunities
- Organize and lead New Associate Orientation classes
- Creating a positive work environment to recruit and maintain associates
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As an employee of Coborn's, Inc., the Pharmacy Technician supports the Pharmacist in ensuring the maintenance of efficient pharmacy operations, customer satisfaction and loyalty, business development, and regulatory compliance. Duties include accurate and efficient prescription processing, including but not limited to new and refill orders, insurance adjudication, e-Rx, DUR flags, and rtm batch. Responsible for accurate and efficient prescription dispensing of prescriptions, including but not limited to selection of appropriate drug product, counting or measuring sufficient quantity, and labeling prescription bottles, containers, and packaging correctly, neatly, and in an organized manner compliant with company policies.
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As an employee of Coborn's, Inc., the Kitchen Counter Merchandiser will sell Coborn's fresh salad and sliced meat products while providing an engaging guest experience. The Kitchen Counter Merchandiser is responsible for providing continuous delivery of exceptional guest service, ensuring superior quality and freshness of all salad and sliced meat products, educating and assisting guests at the kichen counter, attracting guests by creating a fun and friendly atmosphere, actively engaging guests through product samples and suggestive selling, ensuring salad and sliced meat cases are fully stocked with product, and understanding all health, safety, and sanitation regulations.
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We’re counting on you to help to help ensure our delivery vehicles can make it from “point a to point b” without any unnecessary troubles!
As the Mechanic at the Coborn’s Distribution Center, you can expect to:
- Perform heavy duty repairs and preventive maintenance on tractors, trailers, vehicles and other company equipment in accordance with DOT compliance and company standards
- Complete work orders on all tractors and trailers
- Perform DOT inspections on all company commercial vehicles
- Transport equipment as requested for repairs
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As an employee of Coborn's, Inc., the Convenience Store Clerk provides exceptional customer service by operating a cash register and assisting customers in a friendly and courteous manner. Duties include operating a cash register in an accurate and efficient manner. Responsible for collecting money, checks, electronic payments, and coupons from the customer and make correct change and assure the security of the cash drawer at all times. Will also be involved with food preparation, loading and unloading trucks, transporting merchandise to storage areas and sales floor, and stocking shelves and coolers.
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A day in the life of the Guest Service Manager may include any combination of the below duties (and more!):
- Assist the Senior Guest Service Manager in supervising the front-end team to accomplish human resource objectives by selecting, training, assigning, scheduling, coaching, counseling and disciplining employees, communicating job expectations and appraising job contributions.
- Ensure that the duties, responsibilities, and authority of each direct report are clearly defined and communicated.
- Maintain a “Say Yes to the Guest” attitude and develops employees to do the same.
- Responsible for ordering supplies, maintaining point of sale system/machines, balancing tills, safety and cleaning of front end area.
- Ensure the front end meets goals including, but not limited to goals related to labor, RFG, MORE Rewards, CTO, key staff coverage, etc.
- Responsible for daily/weekly bookkeeping activities.
- Provides backup services to employees in all areas of responsibility including Guest Services, Cashiering, bagging, and pushing carts.
- Provides backup to the Senior Guest Service Manager in his/her absence.
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As an employee of Coborn's, Inc., the Liquor Shift Manager is responsible for assisting the Store Manager and Assistant Manager in the operation of a retail liquor store. This individual is responsible to assist in overseeing the performance of store operations and ensuring efficient operation of the liquor store, while meeting Coborn's Wildly Important Goals of being the Best Place to Work and Best Place to Shop.
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Vary by position.
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Job Title: Produce Clerk (Job Code #002320)
Department: Produce
Reports To: Produce Manager
PURPOSE: The purpose of this position is to provide prompt, efficient and friendly customer service in addition to providing the highest quality produce to our customers.
JOB RESPONSIBILITIES AND ACCOUNTABILITIES:
Assists customers during their shopping experience
- Greet, Offer, & Thank all customers
- Bring customers to the location of product
- Assist with product substitutions
- Perform price checks
Functional Requirement:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 75 lbs., equipment operation (intercom, telephone, scanner, register, scale)
- Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math
Maintaining a neat and organized store appearance
- Ensures floors are clear of debris at all times
- Cleaning shelves, cases, and racking according to cleaning schedule
- Compacts cardboard, stacks pallets, stores and organizes overstock
- Maintains the eye-appeal of the department
- Breaking down loads and dating product
Functional Requirement:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 75 lbs., equipment operation (cardboard baler, garbage compactor, box cutter, pallet jack, shopping cart, ladder, knives, wrappers, scales)
- May occasionally be exposed to temperatures of approximately 35F while handling products in coolers and display cases. Most of the work is performed in a temperature-controlled store environment.
- Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math
- Ability to learn taste, proper handling, preparation, seasonality, and perishability of product
Maintaining proper inventory levels on the sales floor
- Ensures correct placement of product
- Rotates and discards product following Hornbacher’s policy
- Handles product carefully to avoid damage
- Builds product displays
- Trims, cuts, wraps, trays, displays, and waters produce
Functional Requirement:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 75 lbs., equipment operation (pallet jack, box cutter, shopping cart, step ladder, knives, wrappers, scales), frequent contact with water and various fruits and vegetables
- May occasionally be exposed to temperatures of approximately 35F while handling products in coolers and display cases. Most of the work is performed in a temperature-controlled store environment.
- Mental: judgment/decision making, social skills/verbal interaction, knowledge of weights and measurements, memorization, reading, writing, & math
- Ability to learn taste, proper handling, preparation, seasonality, and perishability of product
JOB COMPETENCIES AND REQUIREMENTS:
Attention to detail
- Checking produce for the highest quality
- Properly trim, cut, wrap, tray, and display product
- Ensures proper pricing and signage of product
- Restocks and faces throughout the day
- Verifying orders against invoices
- Maintains cleanliness and eye-appeal of sales floor and back room
Communication skills
- Ability to Greet, Offer, & Thank all customers
- Ability to receive feedback and implement processes for improvement
- Ability to follow directions from the Produce Manager
- Reporting any shortages and spoiled or damaged product to the Produce Manager
Time management skills
- Ability to complete assigned tasks without direct supervision in a timely manner
- Ability to prioritize tasks based on customer and business needs
*Must be able to work a variety of shifts; including nights, weekends, & holidays.
Why Work for Hornbacher’s?
HORNBACHER’S Inc. is one of the largest grocery wholesalers and retailers in the U.S. with annual sales of approximately $17 billion. HORNBACHER’S serves customers across the United States through a network of almost 3,400 stores. Headquartered in Minnesota, HORNBACHER’S has about 35,000 employees. We know that bright, motivated people are the reason for our success. Because of our employees, we’ve been providing the best service to our customers for more than 135 years.
We encourage FRESH thinking, offer an environment of inclusion and support, and set no boundaries on your achievement!
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The purpose of this position is to provide prompt, efficient and friendly customer service in addition to stocking, rotating, and replenishing product to shelves.
Assists customers during their shopping experience
- Greet, Offer, & Thank all customers
- Bring customers to the location of product
- Assist with product substitutions
- Perform price checks
Functional Requirement:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (intercom, telephone, scanner, register, scale)
- Mental: judgment/decision making, social skills/verbal interaction, memorization, reading, writing, & math
Maintaining a neat and organized store appearance
- Facing forward product in the aisles and displays
- Ensures aisles are clear of debris at all times
- Cleaning shelves and racking as needed
- Compacts cardboard, stacks pallets, stores and organizes overstock
Functional Requirement:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (cardboard baler, garbage compactor, box cutter, pallet jack, shopping cart, ladder)
- Mental: judgment/decision making, social skills/verbal interaction, memorization, reading, writing, & math
Maintaining proper inventory levels on the sales floor
- Ensures correct placement of product
- Rotates product following Hornbacher’s policy
- Handles product carefully to avoid damage
- Builds product displays
Functional Requirement:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (pallet jack, box cutter, shopping cart, step ladder)
- Mental: judgment/decision making, social skills/verbal interaction, memorization, reading, writing, & math
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The purpose of this position is to provide prompt, efficient, and friendly customer service. In addition the Night Crew Clerk will stock, rotate, and replenish product to shelves and maintain displays overnight by processing deliveries, breaking the load down and transferring product to the sales floor.
Assists customers during their shopping experience
- Greet, Offer, & Thank all customers
- Bring customers to the location of product
- Assist with product substitutions
- Perform price checks
Functional Requirement:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (intercom, telephone, scanner, register, scale)
- Mental: judgment/decision making, social skills/verbal interaction, memorization, reading, writing, & math
Maintaining a neat and organized store appearance
- Facing forward product in the aisles and displays
- Ensures aisles are clear of debris at all times
- Cleaning shelves and racking as needed
- Compacts cardboard, stacks pallets, stores and organizes overstock
Functional Requirement:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (cardboard baler, garbage compactor, box cutter, pallet jack, shopping cart, ladder)
- Mental: judgment/decision making, social skills/verbal interaction, memorization, reading, writing, & math
Maintaining proper inventory levels on the sales floor
- Process warehouse deliveries
- Break down load onto stock carts and transferring product to sales floor
- Ensures correct placement of product
- Rotates product following Hornbacher’s policy
- Handles product carefully to avoid damage
- Builds product displays
Functional Requirement:
- Physical: walking, bending, kneeling, able to reach, lift, stack and maneuver objects of varying dimensions and weighing up to 50 lbs., equipment operation (pallet jack, box cutter, shopping cart, step ladder)
- Mental: judgment/decision making, social skills/verbal interaction, memorization, reading, writing, & math
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Job Title: Cashier - Service Counter
Department: Front-End
Reports To: Service Operations Manager, Service Supervisor
PURPOSE: The purpose of this position is to ensure efficient front-end operation and to create a positive shopping environment for customers.
JOB RESPONSIBILITIES AND ACCOUNTABILITIES:
Assists customers during the checkout process
- Properly conducts Hornbacher’s cashier procedures
- Quickly and efficiently waits on all customers
- Greet, Offer, & Thank all customers
- Accurately and efficiently scans products
- Assisting customers with coupons & payment at the end of the transaction
Maintaining a neat and organized store appearance
- Keeping front-end supplies stocked and organized
- Cleaning spills quickly and safely
- Maintaining your register by cleaning and organizing during down times
- Other cleaning and facing duties as assigned by the Supervisor
JOB COMPETENCIES AND REQUIREMENTS:
Attention to detail
- Accurately scans all items in the cart
- Checking product for the highest quality
- Making the correct change for customer transactions
Communication skills
- Ability to Greet, Offer, & Thank all customers
- Ability to receive feedback and implement processes for improvement
- Ability to follow directions from the Supervisor
Physical Work Environment
- Ability to stand and walk for long periods of time
- Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 50 lbs.
- Use of a 10-key keyboard and calculator during the course of the day
*Must be able to work a variety of shifts; including nights, weekends, & holidays.
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Job Title: Service Supervisor
Department: Front-End
Reports To: Service Operations Manager
PURPOSE: The purpose of this position is to supervise front-end department functions, to promote sales, and ensure a positive environment for customers and associates.
JOB RESPONSIBILITIES AND ACCOUNTABILITIES:
Assists customers during their shopping experience
- Ensures lines are moving quickly and efficiently
- Greet, Offer, & Thank all customers
- Prompt response to customer concerns
- Ability to perform duties of cashiers, baggers, & courtesy counter employees as needed
- Recording and reporting customer requests
- Ability to show customers where products are located
Maintaining a neat and organized store appearance
- Keeping front-end supplies stocked and organized
- Cleaning spills and debris quickly and safely
- Ensuring a safe and clean shopping environment during inclement weather
- Maintaining a clutter-free environment throughout the store
- Assigning cleaning and facing opportunities to baggers and cashiers during down times
Daily supervision of store policies and procedures
- Develop effective daily/weekly work plans
- Adherence to Hornbacher’s Food Safety Practices
- Utilize sales projections, budgeted labor goals, & previous operating results to optimize store performance
- Providing performance reviews to front-end associates
- Providing training and development opportunities for store associates
- Calling in maintenance requests for store issues
- Oversee store operations in the absence of the Store Director/Assistant Store Director
JOB COMPETENCIES AND REQUIREMENTS:
People management skills
- Training and development of associates to ensure competence in assigned tasks and to develop for advancement
- Managing performance of associates
- Recognizing coaching opportunities and utilizing skills to encourage growth
- Encouraging active participation and cooperation within front-end team
- Encourage individual & group effort toward providing the best service possible
Communication skills
- Ability to Greet, Offer, & Thank all customers
- Building strong channels of communication throughout the store
- Communicating with customers on ways to deliver outstanding service
- Addressing customer concerns and presenting mutually beneficial outcomes
Logical reasoning skills
- Ability to multi task and prioritize business needs
- Identifying patterns and trends of the business and utilizing that information to provide outstanding customer service
- Recognizing problems and the ability to solve them creatively and independently
Physical Work Environment
- Ability to stand and walk for long periods of time
- Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 50 lbs.
- Occasional use of calculators, computers, telephone, fax, and other office equipment in the course of the normal workday.
Experience
- 1-2 years supervisory experience preferred
- Retail experience preferred
*Must be able to work a variety of shifts; including nights, weekends, & holidays
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Job Title: Service Supervisor
Department: Front-End
Reports To: Service Operations Manager
PURPOSE: The purpose of this position is to supervise front-end department functions, to promote sales, and ensure a positive environment for customers and associates.
JOB RESPONSIBILITIES AND ACCOUNTABILITIES:
Assists customers during their shopping experience
- Ensures lines are moving quickly and efficiently
- Greet, Offer, & Thank all customers
- Prompt response to customer concerns
- Ability to perform duties of cashiers, baggers, & courtesy counter employees as needed
- Recording and reporting customer requests
- Ability to show customers where products are located
Maintaining a neat and organized store appearance
- Keeping front-end supplies stocked and organized
- Cleaning spills and debris quickly and safely
- Ensuring a safe and clean shopping environment during inclement weather
- Maintaining a clutter-free environment throughout the store
- Assigning cleaning and facing opportunities to baggers and cashiers during down times
Daily supervision of store policies and procedures
- Develop effective daily/weekly work plans
- Adherence to Hornbacher’s Food Safety Practices
- Utilize sales projections, budgeted labor goals, & previous operating results to optimize store performance
- Providing performance reviews to front-end associates
- Providing training and development opportunities for store associates
- Calling in maintenance requests for store issues
- Oversee store operations in the absence of the Store Director/Assistant Store Director
JOB COMPETENCIES AND REQUIREMENTS:
People management skills
- Training and development of associates to ensure competence in assigned tasks and to develop for advancement
- Managing performance of associates
- Recognizing coaching opportunities and utilizing skills to encourage growth
- Encouraging active participation and cooperation within front-end team
- Encourage individual & group effort toward providing the best service possible
Communication skills
- Ability to Greet, Offer, & Thank all customers
- Building strong channels of communication throughout the store
- Communicating with customers on ways to deliver outstanding service
- Addressing customer concerns and presenting mutually beneficial outcomes
Logical reasoning skills
- Ability to multi task and prioritize business needs
- Identifying patterns and trends of the business and utilizing that information to provide outstanding customer service
- Recognizing problems and the ability to solve them creatively and independently
Physical Work Environment
- Ability to stand and walk for long periods of time
- Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 50 lbs.
- Occasional use of calculators, computers, telephone, fax, and other office equipment in the course of the normal workday.
Experience
- 1-2 years supervisory experience preferred
- Retail experience preferred
*Must be able to work a variety of shifts; including nights, weekends, & holidays