Coborn's, Inc.

  • Data Center Help Desk

    Job Locations US-MN-St. Cloud
    ID
    2018-23372
    # of Openings
    1
    Posted Date
    1/7/2019
    Work Schedule
    Friday & Saturday evenings from 4:30 pm to 6:00 am, Sunday 4:00 pm - 12:30 am
    Category
    Coborn's Support Center
    Department
    Information Technology
    Shift
    Evening, Overnight, Weekend
    Employee Status
    Part-Time
  • Coborn's Wants YOU

    Coborn's is seeking a Data Center Operations/Help Desk employee whose primary focus is to provide professional technical support to end users for issues and questions related to applications, computer, and network and telecom systems. This individual is responsible to log all incoming issues with appropriate detail, troubleshoot, escalate to other resources as necessary, follow up with end users and ensure a timely resolution of technical problems.

    Responsibilities

    All duties to be performed per the established standard and in compliance with all company policies and procedures while maintaining regular, prompt attendance and availability for overtime as needed:

     

    Rotating Day Shift:

    • Provide timely professional technical support to end users for all applications, computer, network and telecom systems by managing Data Center Operations/Help Desk tickets from initial contact through resolution, escalating to other resources as necessary and following up with the end users appropriately throughout the communication and resolution process.
    • Collaborate with, and work on projects as assigned by the Data Center Operations Help Desk Supervisor, or by other Level II Analysts during periods that are not spent on the Level 1 Help Desk.
    • Perform proactive & reactive monitoring of networked devices through monitoring tools, and monitor and react to website performance alerts and issues.
    • Log incoming support requests in a timely fashion, and update with appropriate, and accurate detail following pre-defined standards.

     

    Oter Duties:

     

    • Perform other duties within the Information Technology department or other areas as assigned.
    • Maintain a clean and organized work environment.
    • Observe and enforce all company, department & job specific policies, rules, and safety practices.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Education/Experience

    • Associate's degree or equivalent in Information Technology or related field from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.


    Computer Skills

    • Advanced knowledge of the Microsoft Office Suite (versions 2013 and 2016) and email systems.
    • Experience with the administration of common Microsoft operating systems including Windows XP, Windows 7, Windows 10, Server 2012 & Server 2016.
    • Good working knowledge of network protocols and network devices including hubs, switches, routers and firewalls.
    • Familiarity with common email programs including Microsoft OWA / Outlook / Exchange.
    • Working knowledge of the IBM iSeries platform preferred.


    Certificates, Licenses and Registrations

    • Possess a current state driver’s license and valid insurance with the ability to travel to business locations as needed.

    The tasks of this position generally requires duties to be performed by:

    • Frequently lift and move up to 25 lbs to shoulder height unaccompanied.
    • Occasionally lift and move up to 50 lbs to waist height unaccompanied.
    • Regularly sit for duration of shift. 
    • Occasionally required to walk, stand, stoop, climb, or balance. 
    • Coordinated use of hands and fingers to grasp, feel objects, transfer small items from one hand to another, fine manipulation, and bilateral reach with arms.
    • Use of close vision, depth perception and ability to adjust focus.
    • Local and regional travel to meet business goals and objectives on a limited basis.

     

    Work Environment

     

    • Fast paced, office environment.
    • Regularly work with others.
    • The noise level in the office is generally quiet.

     

    Overview

    At Coborn’s, Inc. we go all out to “Be Remarkable.” Our culture celebrates employee ideas and encourages creative innovations. We’re growing, learning, and overflowing with energy. In a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. Join our teams and connect with guests in a fast-paced retail position with advancement opportunities where you are encouraged to shine as you use your guest service skills. If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team.


    Coborn's, Inc. is a fast-growing employee-owned grocery retailer located throughout the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher’s, and Save-A-Lot stores and we offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations. Coborn's Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Payless Liquor, and Captain Jack's brands. Additionally, our fuel and convenience division, in-house grocery warehouse and distribution center, in-house Central Bakery, and Tops Cleaners are significant assets to our operations. We also have a handful of other retail entities in the markets where the fit is right: Little Dukes, Holiday Stationstores, Ace Hardware, Caribou Coffee, Dunn Bros Coffee, and Subway.

     

    Our remarkable employees strive to inspire happiness, healthy living and simplicity one guest at a time. With a vibrant and fun work environment, ongoing opportunities for career growth, and generous benefits packages, Coborn's offers a bright future for all employee owners.

     

    Here’s a list of some of the many benefits that we offer:

    • Vacation Pay
    • Holiday and Sunday Premium Pay
    • Employee Stock Ownership Plan (ESOP)
    • 401(k) plans
    • Voluntary Benefits
    • Additional benefits available to full time team members

    Because we value our people and know our employees enjoy shopping our stores, we offer an employee discount on a variety of private brand items when employees use their MORE Rewards account at the checkout of your local Coborn’s-owned grocery store.


    Because we know everyone needs a coffee break to recharge from time to time, employees who work in a store with a coffee shop receive adiscount on their purchase!


    In addition to this list, we also offer flexible scheduling. We understand that many of our employees are trying to juggle school, practice, family time, errands and personal hobbies, all with only about 16 hours of “awake time” in a day.

     

    We celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior. We even have an app for that!

     

    We’re always looking for motivated, high-potential employees who want to be part of our next generation of leaders! There are opportunities to grow within our company to positions you may not yet even know exist. Coborn’s, Inc. offers a variety of development programs for employees who want to grow their careers with us.

     

    Finally, we believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.

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